Transportation Supervisor: Grande Prairie, AB 

Shift: As per operational requirements

Lieu : Grande Prairie, AB

Department: Transport

Reporting to: Transportation Manager

Position Summary:

Reporting to the Transportation Manager, the Transportation Supervisor is responsible for leading a team of Delivery Service Representatives through Servant Leadership. This position is a customer facing role and will be responsible for managing the day-to-day Transportation operations, ensuring that the company’s goals on Safety, Quality, Service, Cost and Morale are consistently achieved. 

Key Responsibilities:

• Supervises a team of Delivery Service Representatives towards providing customers with a high quality of service through the consistent application of best practices and standard procedures.

• Collaborates with the Sales department to ensure customer concerns are addressed.

• Evaluates individual and team performance using scorecard results and conducts root cause analysis on operational issues. 

• Promotes a culture of recognition for excellent performance.

• Builds strong relationships with team members, peers and customers. Responds to team member questions and concerns in a timely manner. Seeks to understand the needs of team members and customers.

• Conducts regular mentoring and coaching with team members.

• Performs administrative tasks, to include approving time cards, reviewing incentives and documenting driver performance.  

• Monitors delivery operations and driver performance during the shift using the company’s systems and telematics software.  

• Ensures all policies and procedures are consistently followed through training, performing audits and follow-up coaching.

• Conducts weekly and quarterly planning of transportation resources (labour, delivery tools and equipment) aligned with business requirements and efficiency goals.

• Works with Human Resources in recruiting and retaining Delivery Service Representatives. 

• Identifies and develops opportunities to continuously improve operational metrics.

• Actively participates in special projects within the department.

• Maintains knowledge of current trends and developments in the Transportation industry.

• Other duties as assigned.

Education, Skills & Competencies:

• Class 1 Driver’s License

• 5 years previous Transportation or Warehouse experience with 2 years previous supervisory experience or an equivalent combination of education, training, and experience.

• Flexible schedule and ability to work on Statutory Holidays is required.

• Ability to build relationships and interact effectively with all levels and departments within Gordon Food Service.

• Demonstrates Servant Leadership and Gordon Food Service Cornerstone Values.

• Promotes a diverse and inclusive workplace.

• Must have an understanding of DOT rules and regulations