Position Summary:

Provides day to day direction and supervision for a team of Multi-Unit Account Coordinators and Project Specialists who support and service Multi-Unit chain customers.  Ensures that best practices are observed and utilized. Responds to elevated customer issues or concerns.  May perform similar duties and responsibilities of those supervised with a smaller customer portfolio.

Location: Delta BC

The successful candidate should be able to commute to the Delta DC at least 4 days a week.

The compensation package for this position ranges from $72,000 to $90,000 on an annual basis.

What We Offer : 

• Medical, Dental, Prescription Drug, and EAP Benefits after 30 days of employment

• FULL flex benefits program

• Company matching RRSP

• Profit Sharing

• Family culture and advancement opportunities

Essential Functions:

• Supervises a team of Multi-Unit Account Coordinators and Project Specialists.

• Interviews, hires, trains, and retains staff.  Conducts performance monitoring of staff, initiates follow through with disciplinary action and termination in consultation with Human Resources when appropriate for the department. 

• Mentors, motivates, and develops staff.  Serves as a role model.

• May perform duties of the Multi-Unit Account Coordinator (provides excellent customer service, order entry, issue resolution and communication of information to and from customer, while working closely with the Account Managers and Customer Service Teams. 

• Continually trains and develops all team members

• Assists and supports Multi-Unit Account Coordinators by:

  • Fielding elevated customer concerns

  • Working with the divisions and other departments to streamline workflows

  • Develop and improve process workflows

• Holds bi-weekly one on one meetings with all team members

• Performs semi-annual reviews on all direct reports

• Facilitates department HR administrative work

• Maintains appropriate staffing levels

Knowledge / Skills / Abilities:

• Excellent written, verbal, organizational and communication skills

• Strategic thinker who possesses strong problem-solving capabilities.

• Ability to prepare and deliver effective presentations and speak as a departmental representative.  

• Ability to multi-task, prioritize  work independently or within a team environment.  

• A strong customer service focus. 

• Strong analytical ability.  

• Ability to develop solutions to complex problems and ensures those solutions are consistent with organizational objectives.

• Three or more years of customer service and business experience. Previous leadership experience preferred.