Inside Support Representative

À plein temps

Postuler Maintenant

Edmonton, Alberta

Des médias sociaux

Position Summary:

Supports activities for the outside District Sales Representatives (DSR) including order and delivery interaction between customers via telephone, email and Gordon Ordering. Seeks growth opportunities in existing house customers with knowledge and professionalism as well as strengthening customer relationships by representing Gordon Food Service (GFS) branded products and services. Helps drive account growth and profitability by undertaking administrative job duties as it pertains to the sales department. Use of divisional shared email to address and support the needs as they arise.

Please note that this is a 12 – month contract with the possibility of extension.

Schedule: This position follows a Sunday to Thursday work week. Hours are 8:30 AM to 4:30 PM on Sundays, and 8:00 AM to 4:30 PM from Monday to Thursday. This is a hybrid role, 4 days in office.

What We Offer:

Medical, Dental, Prescription Drug, and EFAP Benefits after 30 days of employment
FULL flex benefits program
Company matching RRSP after 90 days
Profit Sharing
128 year, family owned and operated company history
Family culture and advancement opportunities.

Essential Functions:

Collaborates with other departments to meet all customer needs, internal reporting and customer record keeping.
Participates in general sales meetings, promotions and facilitates food show registration. Assists with recall and other information sharing as required.
Takes orders from various customers as needed via phone or email.
Stays up to date with product offerings, market trends and customer needs while learning about the organizational offerings and systems.
Demonstrates strong customer service skills when dealing with unique or difficult situations.
Provides support to sales representatives coordinating customer service, orders, credits etc. during special large special events IE: Stampede, PNE, SNE, F1 Race etc.
Supports and assists DSR for vacation coverage and seasonally based on needs.
Provides routing assistance for changes to deliveries such as time delays, adjustments in delivery days, etc.
Details customer complaints, tracks the same issues that multiple customers have, and reports problems as necessary.
Performs Other Duties as assigned.

Knowledge / Skills / Abilities:

Must have good customer service and time management skills.
Ability to perform 10-key data entry
Must have excellent written, verbal, organizational and communication skills.
Highly organized with a great attention to detail
Encourages collaboration with others to achieve a common goal
A self starter that can work independently as well as part of a team.
Must be a strategic thinker, inquisitive, innovative, and creative in order to build relationships, network, link resources and apply business practices
Excellent computer skills
Must have the ability to multi-task, prioritize and be able to work independently or within a team environment.
Ability to learn and use Genysis, Powersell, CRM, Gordon Ordering and other various systems

Equipment / Tools / Technology:

Laptop computer
Telephone and headset
Home Wifi Needed while working remotely.
Networked printer/copier/facsimile machine
Google Apps (Gmail, Calendar, Docs, Drive, Sites, Groups)
Microsoft Office Suite (Excel, Word)Gordon Food Service Systems such as CRM, Gordon Ordering and Inventory management.

Education & Minimum Experience Requirements

High School Diploma (or equivalent) plus 2 years full-time related work experience required
Bachelor Degree in Business Administration, Sales, Marketing or related field preferred
Previous Experience in the area of food service industry is preferred

Nous remercions tous les candidats de leur intérêt. Il est toutefois à noter que nous ne communiquerons qu’avec ceux retenus pour l’étape suivante. Service alimentaire Gordon souscrivent à l’égalité des chances en matière d’emploi et sont déterminées à offrir un environnement de travail inclusif qui favorise la participation et la mise à profit des talents de chacun. Toutes les candidatures soumises par des personnes qualifiées et les conditions d’emploi requises seront prises en compte pour l’emploi sans égard à aucun des motifs de discrimination énumérés ou analogues : la race, les croyances religieuses, le genre, l’identité de genre, l’expression de genre, un handicap physique, un handicap mental, l’âge, l’ascendance, le lieu d’origine, l’état matrimonial, la source de revenus, la situation familiale ou l’orientation sexuelle.

Si vous avez besoin d’un accommodement raisonnable pour n’importe quelle portion du processus de candidature ou d’embauche en raison d’une incapacité, veuillez en faire la demande à l’adresse talentcanada@gfs.com en indiquant Demande d’accommodement dans l’objet du message.

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