Essential Functions:

• Organizes all essential communication for key projects, e.g. promotions, limited time offers and product changes

• Manages order guide process

• Reviews internal initiatives from a customer perspective to ensure proper execution

• Coordinates new item setup

• Directs internal Gordon Food Service teams with new restaurant location openings and closings. 

• Creates standard and ad hoc reports to support customer use of the Data Warehouse. Analyzes reports to ensure data integrity. 

• Manages customer product usage through the CRID report and Customer Compliance report 

• Participates in business reviews as directed by Regional Chain Manager

• Serves as the escalation point for any customer service issues requiring additional support. Resolves conflicts.

Knowledge / Skills / Abilities:

• Three or more years of customer service, inside sales and/or business experience or an equivalent combination of education, training and experience. 

• Highly motivated, self starter with a focus on details and accuracy in a fast paced environment

• Excellent written, verbal,  organizational and communication skills.  

• Ability to problem solve and develop solutions to a variety of complex business issues with the ability to balance customer needs within the framework of Gordon Food Service business practices.

• Ability to multitask, organize, prioritize and work independently or within a team environment

• A natural desire to serve our customers

Equipment / Tools / Technology:

• Advanced knowledge of SAP, spreadsheets, word processing, presentation and email.

• Must be proficient using a computer keyboard.