Position Summary

Manage a portfolio of multi-unit customers in various market segments through interpreting, analyzing, and implementing pricing contracts and proprietary costed materials, including various components of customer sell price. Responsible for accurately implementing customer pricing and serving as the customer’s point of contact for pricing support. Investigate and resolve customer margin issues via systems and reporting tools to ensure customer profitability.  Responsible for working with vendors in the onboarding process, new vendor lanes, customer pricing contract compliance, bill back discrepancy, and resolution. Strive to uphold and enhance pricing integrity for both internal and external customers.

Essential Functions

Customer Pricing and Profitability

• Manage the collection, retention, organization, analysis, and implementation of customer and vendor contracts for a portfolio of concepts within multiple market segments

• Utilize various pricing systems to implement customer contract pricing

• Collaborate with a variety of teams to ensure accurate proprietary material contract costs to manage customer sell price

• Collaborate with Capstone to implement proprietary freight costs to ensure accurate freight rates and delivery methods (prepaid, collect, or backhaul)

• Oversee contract material expiration utilizing various SAP reports and MACROS

• Verify customer pricing and accuracy through internal and external price verifications and audits

• Research and resolve cost and pricing discrepancies to ensure accurate margin

• Research and execute customer credits when applicable

• Calculate and request vendor direct deductions to generate, retain, and recover margin

• Provide reporting and data to assist account management in decision-making

• Comply with defined best practices and pricing procedures

• Subject matter expert for inbound and outbound pricing conditions

Customer Sales Support

• Primary business contact for customer Leadership, Supply Chain, Purchasing, and Operation teams regarding cost, pricing inquiries, and support

• Collaborate with Multi-Unit support team members to maintain business relationships

• Ensure all components of customer contracts are accurately in place, e.g. rebates, distribution fees, invoice fees, etc.

• Analyze weekly margin report to correct inaccuracies (freight, pricing, agreement, etc.) and communicate with all stakeholder

• Participate as a core member in the new customer implementation and exit process

• Enforce documented pricing standards and protocols

Vendor Management

• Build and maintain vendor relationships

• Communicate with vendors within Gordon Supplier Plus

• Review reporting daily. Collaborate with cross-functional teams to resolve vendor credit and deduction issues

• Research and reconcile vendor bill back discrepancies and submit repayment when necessary

• Solicit vendor information necessary for creating new vendors and expanding the Gordon Food Service distribution network 

Knowledge / Skills / Abilities:

• Customer Service – knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction

• Ability to problem solve and develop solutions to a variety of complex business issues with the ability to balance customer needs within the framework of Gordon Food Service business practices

• Self Management – self-directed with the ability to deal with competing priorities, repetition, fluctuations in workload, ambiguity, etc.

• Attention to detail, problem-solving skills, organizational and time management skills

• Excellent written, verbal, organizational, and communication skills

• Strong mathematical aptitude

• Social perceptiveness skills, being aware of other’s reactions and understanding why they react as they do

• Negotiation skills and the ability to bring consensus or reconcile differences

• Positive attitude, with a commitment to personal and professional success

• Ability to accomplish multiple and diverse assignments

• Ability to work independently and in a team environment

• Ability to refer to policies and practices for guidance