Essential Functions:

• Organizes all essential communication for key projects, e.g. promotions, limited time offers and product changes

• Manages order guide process

• Reviews internal initiatives from a customer perspective to ensure proper execution

• Coordinates new item setup

• Directs internal Gordon Food Service teams in new restaurant location openings 

• Creates standard and ad hoc reports to support customer using the Data Warehouse. Analyzes reports to ensure data integrity. 

• Provides support, where needed, for Market Basket preparation.

• Participates in business reviews as directed by National Account Manager.

• Serves as the escalation point for any customer service issues requiring additional support that is beyond the Customer Service Representative ability.  Resolves conflicts.

• Participates as a core member in the new customer implementation process.

• Works directly with customers to resolve issues (including general inquiries, service and product issues)

• Performs other duties as assigned.

Knowledge / Skills / Abilities:

• Highly motivated, self starter with a focus on details and accuracy in a fast paced environment

• Excellent written, verbal,  organizational and communication skills.  

• Ability to problem solve and develop solutions to a variety of complex business issues with the ability to balance customer needs within the framework of Gordon Food Service business practices.

• Ability to multi-task, organize, prioritize and work independently or within a team environment

• A natural desire to serve our customers

• Advanced knowledge of spreadsheet, word processing and presentations

• Three or more years of customer service, inside sales and/or business experience or an equivalent combination of education, training and experience