Essential Functions:

• Maintain current knowledge of business processes within divisions and distribution centers to assist District Sales Representatives and customers

• May mentor new Customer Care Generalists and attend ongoing training sessions

• Arranges exception deliveries in collaboration with Transportation departments, 3rd party order/delivery systems, UPS or any other delivery services aligned with Gordon Food Service 

• Determine appropriate credits for customers. Assists with Invoice and Credit Memo inquiries as well as processes appropriate credits for customers as needed

• Supports Recalls Communication Management, as needed.

• Performs other duties as assigned.

Knowledge / Skills / Abilities:

• Excellent communication and interpersonal skills to provide an exceptional first impression and comfortable, efficient and reliable customer service, order entry and issue resolution. 

• Must have excellent attention to detail, time management and organizational skills.  

• Develops solutions to a variety of problems of moderate scope. Refers to policies and practices for guidance.

• Must have the ability to multitask, prioritize and be able to work independently or within a team environment.

• Highly motivated self starter with a focus on details and accuracy in a fast paced environment

• Must be a strategic thinker, inquisitive, innovative, and creative in order to problem solve, build relationships, network, link resources and apply business practices

• Must have good customer service and time management skills.

• Ability to demonstrate understanding of Foodservice industry and operations 

• Ability to adapt to frequent technological and GFS proprietary application changes and program functions  

• Ability to perform 10-key data entry