Position Overview

Reporting to the Inventory Control Supervisor, the Credit and Return Coordinator will support the GFS Inventory Control team in functions specific to credits and returns. Working with Operations , Transportation, Supply Chain and Sales departments, the Credit Returns Clerk is responsible for completing and processing the credit functions in a manner that ensures any applicable adjustments on accounts and inventories are completed and overall credit and reporting functions are managed including understanding processes and investigating any and all discrepancies as a result of the credit process.

What We Offer:

• Medical, Dental, Prescription Drug, and EAP Benefits after 30 days of employment

• FULL flex benefits program

• Company matching RRSP

• Advancement opportunities

• Profit Sharing

• 128 years, family-owned and operated company history

• Employee appreciation events

• Family culture

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Duties & Responsibilities:

Credits\Inventory Control

• Review all credits written on the Delivery Summary Report and compare to the TransPro “Exception Report” and Appian to ensure all credits are being recorded. 

• Ensure the credit reason codes are accurate on all incoming credits.

• Review and send Google Credit Note Requests to the appropriate person for approval. Process approved credits and enter pick-ups requests in Genisys.

•  Keep records of all credits that need to be debited to the vendor as well as the pictures/proof associated with those claims.

• After period end, fill out the Poor Quality debit spreadsheet for GR to ensure specified credit reason codes are to be debited to the vendor or not, as well as the correct vendor and cost is associated with that debit.

•  Inquire and provide back-up to vendors as needed on any debits I approve on the GR Poor Quality spreadsheet;

• Initiate communications to Sales on any denied credits that have been returned at time of delivery and, if needed, arrange to have the refused product shipped back out with Warehouse Credit Returns Clerk and other members of the warehouse team.

•  Stay in touch on a daily basis with Warehouse Credit Returns Clerk to ensure we are both on the same page when dealing with issues, and answer any questions he may have regarding a credit reason for a return, product disposition, and/or any pending Holds (HFI’s) that are still in the Return Cages. (Shared Google sheet to make communication easier, as Warehouse Credit Returns Clerk)

• Providing credits to customers on internal fees, etc by filling in the TAE spreadsheet, as needed.

•  Communicate any credits for cross dock customers with appropriate DC for them to process on their end when applicable.

•  Debit 3rd Party Carriers for any shortages or damages caused by their delivery service rep or their mishandling of the product at their DC.

• Assist with various Inventory Control functions. 

Special order Inventory: 

• Monitor and manage the special order inventory.

• Ensure the product is attaching to its relevant customer order

• Clear old inventory

Customer Dairy Crates:

• Update the Milk Crate Tracking Sheet on a daily basis for the Prairies Divisions (Calgary, Edmonton, and Winnipeg).

• Go through Daily paperwork to ensure paperwork with signature and crates are recorded and saved that are not already on the TransPro handheld/ in Appian.

• Pull the 3rd party POD’s to see if there are shorted products or returns on the deliveries as well as record milk crates.

• Compile monthly balances of milk crates at the end of the milk crate Billing Period for the Prairies Divisions.

• Process the charges/credits of milk crates for each customer at the end of the Billing Period for Winnipeg Division.

• Assist other Divisions with their Milk Crate Tracking Sheet

• Provide Customer Statements on request to DSR and CCR’s and answer any questions on billings.

• Notify Transportation of any discrepancies or missing paperwork/customer signatures.

• Update the Milk Crate Tracking Sheet every fiscal year for the Prairies Divisions.

• Keep the list of exempt customers up to date

Reporting: 

• Provide a weekly report to select departments of all credits processed from the prior week.

• Approve or deny any credits that come through the Starbucks credit portal. 

• Provide the Period Credit Update once a month for the Prairies Divisions.

• Using previous years credit numbers, projections for the next fiscal year and discussions with department supervisors, determine the next fiscal year’s credit goals and communicate to the National team and the DC.

Other:

• Participate on the National Credit Council by attending monthly conference calls.

• Participate/ Chair the Winnipeg Credit Council.

Required Skills & Qualifications:

• Committed to and lives the GFS Cornerstone Values;

• Dedicated to the principles of exceptional service; committed to responding to, anticipating and addressing customer needs, for both internal and external customers.

• Excellent organizational and communication skills, both verbal and written. 

• Excellent computer knowledge including Excel (advanced to intermediate), Word, Google and PowerPoint. 

• Must be able to multitask and handle a busy workload in order to meet strong deadlines.

• Proficient in Microsoft applications.