Position Summary:

 Leads cross-functional change by aligning people, process and technology to improve business performance and drive innovative solutions, particularly those related to warehouse automation processes.  Plans, coordinates, and leads key initiatives – including project development, facility development, and strategic execution.  Provides business support, serving as a technology and business advocate. Facilitates development of a clear case for change, desired outcomes, accurate scope and associated financial analysis.   Please note that this position requires the individual to report to the Calgary Division, and will be a hybrid role.

Essential Functions:

• Assists with defining strategies (and executing on associated projects) within a specific business area of expertise in order to achieve the company’s long-range objectives. 

• Engages and leads cross-functional teams to analyze business needs, establish requirements, develop change transition plans and implement business solutions to deliver intended results. 

• Coordinates and/or performs the analysis, design, development, and measurement of business processes in partnership with subject matter experts and business owners. 

• Coordinates and develops business cases and financial analysis for assigned projects; conducts post project evaluation and measurement to ensure defined business results are achieved.

• Acts as an agent of change to build commitment and overcome resistance while preparing and supporting those affected by such changes. Develops workable implementation plans, communicates changes effectively, and supports training development. Engages peer leadership, monitors transitions and evaluates results.

• Collaborates with business and technical leadership to identify, prioritize, document and implement standard practices.

• Maintains and supports product roadmaps by engaging technical and business resources to maintain 3-5 year roadmaps for areas of responsibility; including but not limited to new technology, evergreening opportunities, process enhancements and strategic plans.  Prioritize projects to identify resources and plan project details for AOP and facilitate the planning and prioritization of system releases with business and technical leadership.

• Performs other duties as assigned.

Knowledge / Skills / Abilities:

• Automation: Minimum 5 years experience with warehouse and distribution automation is required, including, sourcing,  integration and operational experience of automation 

• Communication: reading (standard and technical), writing (business, technical), speaking (basic, conversational, public speaking), creating presentations and conducting training.

• Human Relations: ability to motivate, collaborate, successfully interact and coach others while balancing results with relationships; lead people without having direct responsibility.

• Self Management: self-directed, motivated, ability to prioritize and manage fluctuations in workload and changes in priority, comfortable with ambiguity.

• Understanding of Technology: understanding of technology, systems and applications and how they can improve business performance. 

• Facilitating Groups: effectively leads group discussions, makes progress and keeps groups focused; encourages diverse points of view and active participation; comes prepared to meetings; and plans for follow up and action items.  

• Sustaining Business Knowledge & Experience: maintains high level of business experience and stays current on trends and developments in areas of expertise.  Uses this knowledge to make good business change decisions.

• Change Management: understands practical application of change management best practices to minimize negative impact on people and ensure succession change adoption. Integrates standard processes, technology and culture using proven change management tactics and activities.

• Complex Problem Solving: identifies and helps to solve complex problems using related information to develop and evaluate options and implement solutions.

• Judgment and Decision Making:  considers the relative costs and benefits of potential actions to choose the most appropriate solution that is in the best interest of the company’s business objectives.

• Maintains a high level of integrity:  always puts the company’s objectives first, conducts analyses and provides solutions based on thoroughness and strict attention to detail.

Equipment / Tools / Technology:

• Office productivity tools, such as Microsoft office suite, SmartSheets, Google applications, email and Internet

• Knowledge of applicable computer and office equipment

• Workflow software applications

• Project Portfolio Management (PPM) software

• Working knowledge of technology used in supported field(s) and processes

• Business Management or Related Field (or an equivalent combination of education and experience may be considered) highly preferred.

• Requires a minimum of five years of hands-on, directly related experience in the business area of expertise (HR, Transportation, Warehouse, Automation, etc.) and extensive knowledge of the business. Prior people management experience is desirable.