Provides day-to-day direction and supervision for a team of National Account Coordinators and Project Specialists who support and service national chain customers.  Ensures that best practices are observed and utilized. Responds to elevated customer issues or concerns.  May perform similar duties and responsibilities of those supervised with a smaller customer portfolio.

Note:  This is a hybrid role. The successful candidate should reside within a commutable distance from the Delta distribution center.

The compensation package for this position ranges from $72,000 to $90,000 on an annual basis.

Essential Functions:

• Supervises a team of National Account Coordinators and Project Specialists.

• Interviews, hires, trains, and retains staff.  Conducts performance monitoring of staff, and initiates follow through with disciplinary action and termination in consultation with Human Resources when appropriate for the department. 

• Mentors, motivates, and develops staff.  Serves as a role model.

• May perform duties of the National Account Coordinator (provides excellent customer service, order entry, issue resolution, and communication of information to and from customers, while working closely with the Account Managers and Customer Service Teams. 

• Continually trains and develops all team members

• Assists and supports National Account Coordinators by:

• Fielding elevated customer concerns

• Working with the divisions and other departments to streamline workflows

• Develop and improve process workflows

• Holds bi-weekly one-on-one meetings with all team members

• Performs semi-annual reviews on all direct reports

• Facilitates department HR administrative work

• Maintains appropriate staffing levels

• Performs other duties as assigned

Knowledge / Skills / Abilities:

• Excellent written, verbal, organizational, and communication skills

• Strategic thinker who possesses strong problem-solving capabilities.

• Ability to prepare and deliver effective presentations and speak as a departmental representative.  

• Ability to multi-task, prioritize work independently or within a team environment.  

• A strong customer service focus. 

• Strong analytical ability.  

• Ability to develop solutions to complex problems and ensures those solutions are consistent with organizational objectives.

• Three or more years of customer service and business experience. Previous leadership experience preferred.