Position Summary:

Supports activities for the outside District Sales Representatives (DSR) including order and delivery interaction between customers via telephone, email and Gordon Ordering.  Seeks growth opportunities in existing house customers with knowledge and professionalism as well as strengthening customer relationships by representing Gordon Food Service (GFS) branded products and services.  Helps drive account growth and profitability by undertaking administrative job duties as it pertains to the sales department.  Use of divisional shared email to address and support the needs as they arise.

Location:  Delta, BC

This is a hybrid role with expectation to be at the Distribution Centre office 3 days a week and we have two vacancies and the schedule requirements are:

Sunday to Thursday plus (ability to work on statutory holidays and Fridays)

Monday to Friday  plus (ability to work on statutory holidays)

The compensation package for this position ranges from $45,000 to $76,000 on an annual basis.

What We Offer:

• Medical, Dental, Prescription Drug, and EFAP Benefits after 30 days of employment

• Comprehensive customizable benefits program to suit you and your family needs including dental, vision, prescription drugs and extended health coverage

• Company matched retirement program 

• Bonus and Annual profit sharing 

• Training and career advancement opportunities

• Gordon Food Service product discounts 

• Employee appreciation events

• Family culture

• 125 year, family owned and operated company history

Essential Functions:

• Collaborates with other departments to meet all customer needs, internal reporting and customer record keeping.

• Participates in general sales meetings, promotions and facilitates food show registration. Assists with recall and other information sharing as required.   

• Takes orders from various customers as needed via phone or email.

• Stays up to date with product offerings, market trends and customer needs while learning about the organizational offerings and systems. 

• Demonstrates strong customer service skills when dealing with unique or difficult situations.

• Provides support to sales representatives coordinating customer service, orders, credits etc during special large special events  IE: Stampede, PNE, SNE,  F1 Race etc. 

• Supports and assists DSR for vacation coverage and seasonally based on needs.

• Provides routing assistance for changes to deliveries such as time delays, adjustments in delivery days, etc

• Details customer complaints, tracks the same issues that multiple customers have, and reports problems as necessary.

• Works on the road with sales reps and visits to customers.

Knowledge / Skills / Abilities:

• Must have good customer service and time management skills.

• Ability to perform 10-key data entry.

• Must have excellent written, verbal, organizational and communication skills.

• Highly organized with a great attention to detail.

• Encourages collaboration with others to achieve a common goal.

• A self starter that can work independently as well as part of a team.

• Must be a strategic thinker, inquisitive, innovative, and creative in order to build relationships, network, link resources and apply business practices.

• Excellent computer skills.

• Must have the ability to multi-task, prioritize and be able to work independently or within a team environment.

• Ability to learn and use SAP, CRM, Gordon Ordering online and other various systems.

Education and Experience

• Post-secondary education in Business Administration, sales or Marketing preferred

• One year previous sales, business or food service experience with an interest in food business practices and food preparation or an equivalent combination of education, training, and experience preferred