Essential Functions:

• Provide relevant business solutions to complement the initiatives of our Sales and Marketing teams, with an ultimate goal of increasing the overall market share of Gordon Food Service.

• Interface and collaborate with key customers to achieve sales and margin goals.

• Execute key customer menu developmental plans for the region.

• Work collaboratively with Product Specialists to provide back of the house consulting to key current and prospective customers to include recipe development, portioning, and plate presentations.

• Work directly with key customers to provide Back of House consulting in areas such as  kitchen layout, development of training programs, and Hazard Analysis Critical Control Point (HACCP) training.

• Provide front of the house consulting to key and prospective customers to include wait staff training, silent shopper evaluations, and menu layout and design.

• Ensures consistent and relevant business solutions training for sales teams, in collaboration with other divisional marketing team members.

• Participate in planning, coordination, and execution of food shows, sales and marketing meetings, and industry events.

• Leverage Home Office content and insights to be used in the division and direct to customers, support adoption, and leverage of tools (ATR, Customer Success). 

• Assist in the development of segment business plans. Analyze of trend data and incorporate the data to develop business solutions that strengthen the relationship between GFS and key regional customers.

• Assist in key customer business reviews.

• Perform other duties as assigned.
   

Knowledge / Skills / Abilities:

• Culinary credentials from a post-secondary institute or certifying body required (Red Seal, culinary diploma, etc.)

• Excellent customer service, mentoring, interpersonal and communication skills.  

• Must be able to develop, refine, communicate, and implement plans and to set and define goals.  

• Must maintain knowledge of industry trends and be able to provide training on the technical aspects of commercial or non-commercial segments.  

• Must have industry and segment knowledge and be able to analyze and interpret data.  

• Must have good time management, administration, and organizational skills.  

• Must be able to build relationships, network, influence and link resources to plan and execute business practices.  

• Must have the ability to multi-task and be able to work “exceptional” hours including evenings and weekends and be able to take on new responsibilities with a strong desire to succeed.  

• Develops solutions to complex problems that require the regular use of ingenuity and innovation.  Ensures solutions are consistent with organization objectives