Full time
Québec, Quebec
Ta future job, c’est de construire ton avenir!
On n’est pas juste une équipe, on est une gang. Tu n’es pas juste un employé, tu es une personne qui partage notre vision de l’avenir. Ça te parle?
Ce que nous offrons à notre représentant soutien interne aux ventes
Horaire du lundi au vendredi
Travail hybride (possibilité de faire 1 jour/semaine en télétravail)
Assurances soins médicaux, dentaires et médicaments après 30 jours
Rabais sur une multitude de produits
Programme de partage des profits et de bonifications
Stationnement sur place
Belle ambiance de travail, culture familiale et opportunités d’avancement
Principales tâches
Être en relation et soutenir les clients pour leurs commandes, bonifier les achats, crédits, suivis de plaintes ou autres besoins.
Collabore avec d'autres départements afin de répondre à tous les besoins des clients, de produire des rapports internes et de tenir les dossiers des clients.
Participer aux réunions générales des ventes, aux promotions et aider aux événements spéciaux.
Fournir une aide à la répartition pour les changements de livraison.
Se tenir au courant des offres de produits, des tendances du marché et des besoins des clients ainsi que de l'offre de l'entreprise.
Compétences recherchées
Posséder une expérience minimale de trois (3) ans en service à la clientèle
Se démarquer par ses qualités organisationnelles, gestion de priorités et de communication
Aimer travailler dans un environnement dynamique et collaboratif
Être reconnu pour sa pensée stratégique, curiosité, innovation et créativité pour gérer des problématiques, bâtir des liens, réseauter et appliquer les pratiques commerciales
Avoir une bonne capacité d’apprentissage des systèmes informatiques (SAP, CRM, Commande Gordon, etc.)
Avoir un niveau d'anglais fonctionnel, un atout
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#GFSQ
Service alimentaire Gordon est un employeur appliquant un programme d’accès à l’égalité en emploi en s’efforçant d’offrir un milieu de travail inclusif qui implique tout le monde et qui tire profit des talents diversifiés de ses employés.
Tous les candidats et employés qualifiés seront pris en considération pour un emploi, ou dans les conditions d’emploi, sans égard aux motifs de discrimination énumérés ou analogues, y compris la race, les croyances religieuses, la couleur, le sexe, l’identité de genre, expression sexuelle, incapacité physique, incapacité mentale, âge, ascendance, lieu d’origine, état matrimonial, source de revenu, situation de famille, orientation sexuelle ou statut de personne handicapée admissible.
Si vous avez besoin de mesures d'accommodement raisonnables pour toute partie du processus de demande ou d’embauche en raison d’un handicap, veuillez nous soumettre votre demande à et utiliser les mots « Demande de mesures d'accommodement » dans votre ligne d’objet.
Position Summary:
Supports activities for the outside District Sales Representatives (DSR) including order and delivery interaction between customers via telephone, email and Gordon Ordering. Seeks growth opportunities in existing house customers with knowledge and professionalism as well as strengthening customer relationships by representing Gordon Food Service (GFS) branded products and services. Helps drive account growth and profitability by undertaking administrative job duties as it pertains to the sales department. Use of divisional shared email to address and support the needs as they arise.
Essential Functions:
Collaborates with other departments to meet all customer needs, internal reporting and customer record keeping.
Participates in general sales meetings, promotions and facilitates food show registration. Assists with recall and other information sharing as required.
Takes orders from various customers as needed via phone or email.
Stays up to date with product offerings, market trends and customer needs while learning about the organizational offerings and systems.
Demonstrates strong customer service skills when dealing with unique or difficult situations.
Provides support to sales representatives coordinating customer service, orders, credits etc during special large special events IE: Stampede, PNE, SNE, F1 Race etc.
Supports and assists DSR for vacation coverage and seasonally based on needs.
Provides routing assistance for changes to deliveries such as time delays, adjustments in delivery days, etc.
Details customer complaints, tracks the same issues that multiple customers have, and reports problems as necessary.
Performs Other Duties as assigned.
Knowledge / Skills / Abilities:
Must have good customer service and time management skills.
Ability to perform 10-key data entry
Must have excellent written, verbal, organizational and communication skills.
High organized with a great attention to detail
Encourages collaboration with others to achieve a common goal
A self starter that can work independently as well as part of a team.
Must be a strategic thinker, inquisitive, innovative, and creative in order to build relationships, network, link resources and apply business practices
Excellent computer skills
Must have the ability to multi-task, prioritize and be able to work independently or within a team environment.
Ability to learn and use Genysis, Powersell, CRM, Gordon Ordering and other various systems
Equipment / Tools / Technology:
Laptop computer
Telephone and headset
Home Wifi Needed while working remotely.
Networked printer/copier/facsimile machine
Google Apps (Gmail, Calendar, Docs, Drive, Sites, Groups)
Microsoft Office Suite (Excel, Word)Gordon Food Service Systems such as CRM, Gordon Ordering and Inventory management.
Education & Minimum Experience Requirements
High School Diploma (or equivalent) plus 2 years full-time related work experience required
Bachelor Degree in Business Administration, Sales, Marketing or related field preferred
Previous Experience in the area of food service industry is preferred
We thank all applicants for their interest, however only those selected for the next stage will be contacted. Gordon Food Service is an equal opportunity employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people. All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to any enumerated or analogous grounds of discrimination, including race, religious beliefs, colour, gender, gender identity, gender expression, physical disability, mental disability, age, ancestry, place of origin, marital status, source of income, family status, sexual orientation or status as a qualified individual with disability.
If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to talentcanada@gfs.com and use the words “Accommodation Request” in your subject line.
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