• Serves as the primary point of contact for all customer business and account related issues. Coordinates resources to present “one face to the customer.”

• Interacts frequently with external customers. Interactions should provide an exchange of information and problem solving techniques that represent GFS culture and business objectives. Leverage the value and expertise of GFS.

• Builds long-term customer relationships while meeting short-term objectives.

• Schedules and facilitates account business reviews and develop action plans to ensure joint account objectives are being met. 

• Understands the customer’s business and priorities

• Develops account business plans to include customer and GFS objectives and implementation strategies, and promote the customers and GFS’ stated values and positions, while selling/promoting the GFS brand throughout the customer’s organization.

• Coordinates and communicates strategic account activity and engages senior leadership sponsorship of customers, where appropriate.

• Coordinates internal account planning sessions with their account teams to ensure the highest level of customer success. 

• Maintains peer relationships in the field to share issues and ideas.

• Review monthly reports to ensure contract compliance and profitability.

• Utilize and apply customer profitability and pricing models to negotiate customer agreements.

• Sources new products and initiates product conversions. Looks for category penetration opportunities

• Participate in GPO/Customer annual conferences and Tradeshows

• Performs other duties as assigned.

Qualifications

• Written, verbal, organizational and communication skills as well as problem-solving capabilities.  

• Ability to multi-task, prioritize and be able to work independently or within a team environment.  

• Customer service and time management skills.

• Negotiation skills and the ability to bring consensus or reconcile differences.

• Knowledge of principles and methods for promoting and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

• Knowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• Skill at persuading others to change their minds or behavior.

• Social perceptiveness skills, being aware of others' reactions and understanding why they react as they do.

• Ability to think creatively - Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

Education & Minimum Experience Requirements 

• High School Diploma (or equivalent) plus 5 or more years of experience in outside sales and customer partnering, 2 years in a leadership role, project management.

• Food service distribution experience is an asset

• Bachelor Degree in sales, marketing or related field  preferred

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