{"id":32080,"date":"2023-11-14T11:26:56","date_gmt":"2023-11-14T16:26:56","guid":{"rendered":"https:\/\/gfs.ca\/?p=32080"},"modified":"2025-12-23T13:10:26","modified_gmt":"2025-12-23T18:10:26","slug":"lintelligence-artificielle-change-la-facon-dont-les-services-alimentaires-trouvent-des-solutions-et-assurent-leur-succes","status":"publish","type":"post","link":"https:\/\/gfs.ca\/fr-ca\/ideas\/artificial-intelligence-changing-the-way-foodservice-operators-find-success-and-solutions\/","title":{"rendered":"L\u2019intelligence artificielle change la fa\u00e7on dont les services alimentaires trouvent des solutions et assurent leur succ\u00e8s"},"content":{"rendered":"

Imaginez ce sc\u00e9nario futuriste : Il est 7 heures du matin et un restaurateur commence sa journ\u00e9e en consultant des donn\u00e9es en temps r\u00e9el sur les niveaux de stocks, les tendances des ventes et les commentaires des clients dans un tableau de bord aliment\u00e9 par l\u2019IA. <\/p>\n\n\n\n

Il utilise ces donn\u00e9es pour adapter les menus et mettre \u00e0 jour les plats du jour. Quelques heures plus tard, le syst\u00e8me g\u00e8re les r\u00e9servations entrantes. \u00c0 la fermeture, il produit un rapport complet sur les performances de la journ\u00e9e. Voil\u00e0! Le restaurateur a maintenant des donn\u00e9es pr\u00e9cieuses \u00e0 port\u00e9e de main. <\/p>\n\n\n\n

Il s\u2019agit d\u2019une nouvelle r\u00e9alit\u00e9 pour les exploitants de services alimentaires du monde entier, dont beaucoup sont confront\u00e9s aux m\u00eames probl\u00e8mes. Qu\u2019il s\u2019agisse d\u2019att\u00e9nuer les difficult\u00e9s du march\u00e9 du travail ou d\u2019am\u00e9liorer l\u2019efficacit\u00e9, l\u2019IA peut \u00eatre utilis\u00e9e d\u2019une multitude de fa\u00e7ons. En fin de compte, un exploitant peut consid\u00e9rer l\u2019IA comme une \u00abextension de l\u2019\u00e9quipe de services alimentaires\u00bb, selon Amber Prause, conceptrice de conversations chez Service alimentaire Gordon\u00ae. <\/strong>Service alimentaire Gordon\u00ae<\/sup><\/strong> Full Stack Conversation Designer Amber Prause.<\/p>\n\n\n\n

\u00abDe nombreuses utilisations rel\u00e8vent actuellement de l\u2019analyse de donn\u00e9es. Pour les restaurants, cela peut se traduire par la collecte de donn\u00e9es sur les clients et l\u2019analyse par l\u2019IA des comportements afin de pouvoir personnaliser les publicit\u00e9s, les courriels ou m\u00eame les suggestions de menu en fonction des pr\u00e9f\u00e9rences personnelles\u00bb, indique Amber. <\/p>\n\n\n\n

C\u2019est pourquoi les analystes affirment que l\u2019un des principaux avantages de l\u2019utilisation de l\u2019IA dans le secteur de la restauration est qu\u2019elle peut contribuer \u00e0 r\u00e9duire les probl\u00e8mes d\u2019embauche pour les exploitants.<\/p>\n\n\n\n

Les exploitants adoptent l\u2019IA lentement, mais s\u00fbrement<\/h3>\n\n\n\n

Billy Nichols, sp\u00e9cialiste des solutions d\u2019affaires chez Service alimentaire Gordon, souligne que les capacit\u00e9s de l\u2019IA peuvent sembler \u00e9tourdissantes. Mais selon lui, l\u2019utilisation d\u2019agents conversationnels est un excellent point de d\u00e9part. <\/p>\n\n\n\n

\u00abLes agents conversationnels ne sont pas n\u00e9cessairement nouveaux, mais ils sont de plus en plus perfectionn\u00e9s et peuvent aider \u00e0 effectuer des t\u00e2ches moins personnalis\u00e9es, comme prendre des r\u00e9servations\u00bb, dit-il. <\/p>\n\n\n\n

Mais il est bon de garder \u00e0 l\u2019esprit que ce n\u2019est pas pour rien que l\u2019on parle d\u2019intelligence \u00abartificielle\u00bb : m\u00eame si elle est id\u00e9ale pour les t\u00e2ches techniques, l\u2019IA ne peut toutefois pas remplacer l\u2019aspect humain du service \u00e0 la client\u00e8le. <\/p>\n\n\n\n

\u00abElle n\u2019est pas con\u00e7ue pour interagir avec les clients. Il s\u2019agit plut\u00f4t de savoir comment elle fonctionnera au niveau des op\u00e9rations, par exemple en pr\u00e9voyant les co\u00fbts ou en utilisant des algorithmes plus intuitifs. Cela peut \u00eatre tr\u00e8s profitable pour les exploitants\u00bb, ajoute Billy.<\/p>\n\n\n\n

L\u2019IA est \u00e9galement utile pour \u00e9liminer les quarts sur appel en pr\u00e9voyant l\u2019achalandage d\u2019une fin de semaine \u00e0 l\u2019autre. <\/p>\n\n\n\n

\u00abElle peut, par exemple, obtenir des informations m\u00e9t\u00e9orologiques et essayer de d\u00e9terminer le nombre de clients qui franchiront la porte un vendredi soir. Cela permet \u00e0 un restaurateur de mieux planifier son personnel pour une fin de semaine donn\u00e9e\u00bb, explique-t-il. <\/p>\n\n\n\n

Selon Smartbrief<\/a>, les restaurateurs peuvent tirer profit de l\u2019IA dans l\u2019analyse des donn\u00e9es afin d\u2019optimiser leurs op\u00e9rations d\u2019approvisionnement et s\u2019assurer qu\u2019ils disposent des bons ingr\u00e9dients, produits et \u00e9quipements au moment et \u00e0 l\u2019endroit o\u00f9 ils sont n\u00e9cessaires. Cela permet non seulement d\u2019am\u00e9liorer l\u2019efficacit\u00e9 et de r\u00e9duire le gaspillage, mais aussi d\u2019aider les entreprises \u00e0 mieux g\u00e9rer leurs stocks et leurs liquidit\u00e9s.<\/p>\n\n\n\n

Selon Amber, l\u2019IA peut \u00e9galement \u00eatre utilis\u00e9e dans la conception de produits alimentaires pour cr\u00e9er des recettes et des plats innovants qui r\u00e9pondent \u00e0 des exigences ou \u00e0 des pr\u00e9f\u00e9rences alimentaires sp\u00e9cifiques, ce qui \u00e9largit les possibilit\u00e9s culinaires.<\/p>\n\n\n\n

\"\"<\/a><\/figure>\n\n\n\n

Gardez l\u2019IA pour les aspects techniques et laissez l\u2019hospitalit\u00e9 aux humains<\/h3>\n\n\n\n

M\u00eame si l\u2019IA am\u00e9liore l\u2019efficacit\u00e9 des services alimentaires, elle ne peut pas remplacer l\u2019impact qu\u2019un serveur attentionn\u00e9 ou un chef dou\u00e9 apporte \u00e0 une exp\u00e9rience gastronomique. <\/p>\n\n\n\n

\u00abLes robots ne sont pas sur le point d\u2019assurer l\u2019hospitalit\u00e9, explique Billy. L\u2019exp\u00e9rience humaine pourrait \u00eatre perdue de mani\u00e8re subtile, mais avec une incidence importante.\u00bb Il souligne que les gens vont au restaurant pour \u00abl\u2019exp\u00e9rience\u00bb.<\/p>\n\n\n\n

\u00abIl existe une diff\u00e9rence entre les restaurants ax\u00e9s sur le service et ceux ax\u00e9s sur les produits\u00bb, ajoute-t-il. <\/p>\n\n\n\n

Bien s\u00fbr, l\u2019IA peut aider \u00e0 cr\u00e9er une recette, mais l\u2019amener au niveau sup\u00e9rieur ne peut pas \u00eatre reproduit par une machine. Par exemple, un serveur peut recommander la bouteille de vin parfaite parce qu\u2019il l\u2019a go\u00fbt\u00e9e, ce qui va au-del\u00e0 des suggestions de l\u2019IA bas\u00e9es sur des donn\u00e9es.<\/p>\n\n\n\n

C\u2019est une chose que les restaurateurs doivent garder \u00e0 l\u2019esprit \u00e0 mesure que l\u2019IA s\u2019am\u00e9liore, selon Billy. <\/p>\n\n\n\n

 \u00abComment peut-on conserver une \u00e9tincelle d\u2019humanit\u00e9 dans ces interactions? demande-t-il. Quel que soit le domaine, il y a un art qui se perd lorsqu\u2019on le confie \u00e0 un robot.\u00bb<\/p>","protected":false},"excerpt":{"rendered":"

Imagine this futuristic scenario: It\u2019s 7 a.m. and a foodservice operator starts their day with real-time data on inventory levels, sales trends and customer feedback on an AI-powered dashboard.  The operator takes that data and adjusts menu offerings and updates specials. Hours later, the system manages incoming reservations. At closing time it spits out a […]<\/p>\n","protected":false},"author":20,"featured_media":32082,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[122,123,81,112,69,111,113],"tags":[],"class_list":["post-32080","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-catering-small-business","category-hotels-hospitality","category-newsroom","category-restaurant-bars","category-running-your-business","category-healthcare","category-university"],"acf":[],"yoast_head":"\nArtificial Intelligence Changing the Way Foodservice Operators' Find Success and Solutions | Gordon Food Service<\/title>\n<meta name=\"description\" content=\"Discover how artificial intelligence in foodservice drives operational success. 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