{"id":25598,"date":"2018-09-28T12:09:05","date_gmt":"2018-09-28T16:09:05","guid":{"rendered":"https:\/\/dev-gordon-food-service-canada.pantheonsite.io\/ideas\/sincere-hospitality-brings-happy-returns\/"},"modified":"2025-07-01T11:34:47","modified_gmt":"2025-07-01T15:34:47","slug":"un-accueil-sincere-pour-des-resultats-heureux","status":"publish","type":"post","link":"https:\/\/gfs.ca\/fr-ca\/ideas\/sincere-hospitality-brings-happy-returns\/","title":{"rendered":"Un accueil sinc\u00e8re pour des r\u00e9sultats heureux"},"content":{"rendered":"

Il ne suffit pas d\u2019offrir un bon service; il faut r\u00e9ellement se soucier des autres<\/h2>\n

Dans ce num\u00e9ro, j\u2019aimerais aborder la question de l\u2019accueil sinc\u00e8re et honn\u00eate.<\/p>\n

Pour vous d\u00e9marquer, vous devez offrir quelque chose de plus que les autres. Malheureusement, trop d\u2019\u00e9tablissements se contentent d\u2019un service anonyme, robotique et parfois rude. Pire, d\u2019aucuns consid\u00e8rent la situation comme une norme. Pourtant, les restaurateurs qui connaissent du succ\u00e8s sont g\u00e9n\u00e9ralement ceux qui comprennent que le vrai accueil n\u2019a rien \u00e0 voir avec des techniques de service apprises par c\u0153ur.<\/p>\n

Le service se limite \u00e0 la livraison d\u2019un produit; l\u2019accueil sinc\u00e8re, lui, correspond \u00e0 la livraison du m\u00eame produit, mais en suscitant une \u00e9motion. Il signifie d\u2019accomplir sa t\u00e2che tout en cr\u00e9ant un lien personnel avec le client.<\/p>\n

Les bons restaurateurs le savent. Certains d\u2019entre eux indiquent d\u2019ailleurs que jusqu\u2019\u00e0 80 % de leur client\u00e8le est constitu\u00e9e d\u2019habitu\u00e9s.<\/a> Et les gens retournent dans ces endroits parce que le service offert entra\u00eene un certain attachement affectif.<\/p>\n

Le bien-\u00eatre qui gagne les c\u0153urs<\/h3>\n

Laissez-moi vous expliquer ce que je veux dire.<\/p>\n

Mon \u00e9pouse et moi avons d\u00e9j\u00e0 pass\u00e9 une longue fin de semaine \u00e0 St John\u2019s (Terre-Neuve), endroit reconnu pour son accueil chaleureux. Nous avons s\u00e9journ\u00e9 au Winterholme Manor, magnifique g\u00eete touristique situ\u00e9 au centre-ville. Comme la ville \u00e9tait tr\u00e8s anim\u00e9e, il nous a \u00e9t\u00e9 impossible de trouver une voiture de location. Quand elle a appris la situation, une jeune femme responsable de l\u2019entretien m\u00e9nager nous a dit : \u00ab\u00ad Vous ne pouvez pas visiter les attractions sans voiture. Prenez la mienne pour la journ\u00e9e \u00bb. Devinez o\u00f9 je vais s\u00e9journer la prochaine fois que je retournerai \u00e0 St John\u2019s?<\/p>\n

Lors de cette visite, l\u2019\u00e9pouse du propri\u00e9taire nous a \u00e9galement recommand\u00e9 un restaurant de fruits de mer. Mais pas pour ses plats incroyablement raffin\u00e9s, plut\u00f4t parce qu\u2019elle pensait que nous allions nous y sentir \u00e0 l\u2019aise. Et elle avait raison.<\/p>\n

\u00c0 notre arriv\u00e9e, l\u2019h\u00f4tesse nous a accueillis en souriant. Puis elle nous a demand\u00e9 si nous pr\u00e9f\u00e9rions nous asseoir \u00e0 un endroit en particulier. Bref, elle a facilit\u00e9 le travail de la serveuse en amor\u00e7ant cette visite de belle fa\u00e7on.<\/p>\n

Quand notre serveuse est arriv\u00e9e, elle m\u2019a regard\u00e9 dans les yeux et, en souriant, a dit : \u00ab\u00ad Bonjour et bienvenue. Merci de vous joindre \u00e0 nous ce soir. Est-ce votre premi\u00e8re visite? \u00bb Apr\u00e8s une br\u00e8ve discussion, elle nous a demand\u00e9 si nous voulions quelque chose \u00e0 boire. Avant de repartir, elle a ajout\u00e9 : \u00ab\u00ad En passant, je m\u2019appelle Cathy. Je reviens avec vos boissons. \u00bb Cette formule m\u2019a sembl\u00e9 beaucoup plus agr\u00e9able que \u00ab\u00ad bonjour, je m\u2019appelle Cathy et je vais \u00eatre votre serveuse \u00bb. Selon moi, cette seconde formule est utilis\u00e9e \u00e0 outrance, manque de sinc\u00e9rit\u00e9 et focalise l\u2019attention sur le serveur, pas l\u2019invit\u00e9.<\/p>\n

Une bonne impression<\/h3>\n

Cathy avait une connaissance tr\u00e8s pouss\u00e9e du menu<\/a>, ne nous a pas incit\u00e9s \u00e0 quoi que ce soit, puis nous a sugg\u00e9r\u00e9 un plateau \u00e0 partager et quelques accompagnements, apr\u00e8s nous avoir consult\u00e9s.<\/p>\n

Elle ne s\u2019est pas non plus content\u00e9e de nous demander si tout \u00e9tait \u00e0 notre go\u00fbt; elle semblait r\u00e9ellement vouloir savoir si notre repas nous plaisait.<\/p>\n

\u00c0 la fin de cette agr\u00e9able soir\u00e9e, elle nous a encore une fois remerci\u00e9s, puis nous a souhait\u00e9 un agr\u00e9able s\u00e9jour.<\/p>\n

Tout le personnel nous a salu\u00e9s et invit\u00e9s \u00e0 revenir, ce que nous avons fait deux jours plus tard. J\u2019ai alors discut\u00e9 avec la propri\u00e9taire et lui ai expliqu\u00e9 dans quel domaine je travaillais. Je lui ai fait part de l\u2019exp\u00e9rience incroyable que nous avions v\u00e9cue et lui ai demand\u00e9 quel \u00e9tait son secret. Perplexe, elle a fini par r\u00e9pondre : \u00ab\u00ad Il n\u2019y a pas de secret, mon cher\u2026 Vous \u00eates notre invit\u00e9 et tout le monde sait que vous \u00eates la personne qui compte le plus \u00bb.<\/p>\n

Une question de respect et de courtoisie<\/h3>\n

L\u2019objectif est simple, mais difficile \u00e0 atteindre, lui ai-je r\u00e9pondu. Elle m\u2019a alors expliqu\u00e9 qu\u2019elle n\u2019embauchait que des gens qui ont vraiment du plaisir \u00e0 servir les autres. En entrevue, elle expliquait toujours les valeurs et la culture de l\u2019entreprise. Elle parlait de la formation, des conditions de travail et des attentes<\/a> du poste. Elle veillait \u00e0 faire participer son \u00e9quipe au processus d\u00e9cisionnel, \u00e9tait ouverte aux commentaires et mettait les bonnes id\u00e9es en pratique. Enfin, elle veillait \u00e0 traiter ses employ\u00e9s avec respect et courtoisie et s\u2019attendait \u00e0 ce qu\u2019ils fassent de m\u00eame avec la client\u00e8le.<\/p>\n

\u00ab\u00ad Tout commence par moi, m\u2019a-t-elle dit. Je veux que tout le monde sache que le client est LA priorit\u00e9, suivi de pr\u00e8s par les serveurs, les cuisiniers, les plongeurs, les h\u00f4tes, etc. Puis viennent les g\u00e9rants et le propri\u00e9taire. Cet endroit pourrait survivre des semaines sans moi, mais pas m\u00eame une soir\u00e9e sans plongeur. \u00bb<\/p>\n

L\u2019accueil sinc\u00e8re peut prendre toutes sortes de formes. Par exemple, j\u2019ai d\u00e9j\u00e0 vu un serveur enlever la neige de sur la voiture d\u2019un couple d\u2019a\u00een\u00e9s et un autre calmer le b\u00e9b\u00e9 d\u2019une m\u00e8re \u00e0 bout de nerfs. Ce qui ressort dans les deux cas, c\u2019est la mentalit\u00e9 de service de ces employ\u00e9s, sans doute aliment\u00e9e par la culture et les valeurs v\u00e9hicul\u00e9es dans leur environnement de travai<\/p>\n

En conclusion, si je veux du service, je peux utiliser une machine distributrice. Mais seuls les gens bienveillants peuvent \u00eatre vraiment accueillants.<\/p>","protected":false},"excerpt":{"rendered":"

It\u2019s more than just providing great service\u2014it means truly caring for and engaging your team and your guests. In this issue I would like to discuss sincere, honest, genuine hospitality! To thrive you need an edge. Unfortunately, too many establishments are mired in faceless, robotic and sometimes rude service. To make matters worse, it\u2019s often […]<\/p>\n","protected":false},"author":19,"featured_media":26900,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[122,123,112,69],"tags":[],"class_list":["post-25598","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-catering-small-business","category-hotels-hospitality","category-restaurant-bars","category-running-your-business"],"acf":[],"yoast_head":"\nSincere Hospitality Brings Happy Returns | Gordon Food Service<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/gfs.ca\/fr-ca\/ideas\/un-accueil-sincere-pour-des-resultats-heureux\/\" \/>\n<meta property=\"og:locale\" content=\"fr_CA\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Sincere Hospitality Brings Happy Returns\" \/>\n<meta property=\"og:description\" content=\"It\u2019s more than just providing great service\u2014it means truly caring for and engaging your team and your guests. In this issue I would like to discuss sincere, honest, genuine hospitality! To thrive you need an edge. Unfortunately, too many establishments are mired in faceless, robotic and sometimes rude service. To make matters worse, it\u2019s often […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/gfs.ca\/fr-ca\/ideas\/un-accueil-sincere-pour-des-resultats-heureux\/\" \/>\n<meta property=\"og:site_name\" content=\"Gordon Food Service\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/GordonFoodService\/\" \/>\n<meta property=\"article:published_time\" content=\"2018-09-28T16:09:05+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-07-01T15:34:47+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/gfs.ca\/wp-content\/uploads\/2023\/01\/Sincere-Hospitality-Idea-Center-695x375-2.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"695\" \/>\n\t<meta property=\"og:image:height\" content=\"375\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Cody Rivers\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@cody.rivers@gfs.com\" \/>\n<meta name=\"twitter:site\" content=\"@GFSDelivers\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"Cody Rivers\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimation du temps de lecture\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Sincere Hospitality Brings Happy Returns | Gordon Food Service","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/gfs.ca\/fr-ca\/ideas\/un-accueil-sincere-pour-des-resultats-heureux\/","og_locale":"fr_CA","og_type":"article","og_title":"Sincere Hospitality Brings Happy Returns","og_description":"It\u2019s more than just providing great service\u2014it means truly caring for and engaging your team and your guests. In this issue I would like to discuss sincere, honest, genuine hospitality! To thrive you need an edge. Unfortunately, too many establishments are mired in faceless, robotic and sometimes rude service. 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