{"id":25472,"date":"2020-11-11T11:11:51","date_gmt":"2020-11-11T16:11:51","guid":{"rendered":"https:\/\/dev-gordon-food-service-canada.pantheonsite.io\/ideas\/portability-4-steps-to-improve-your-pickup-and-delivery-process\/"},"modified":"2025-07-01T10:58:51","modified_gmt":"2025-07-01T14:58:51","slug":"emporter-quatre-etapes-pour-ameliorer-le-processus-de-ramassage-et-de-livraison","status":"publish","type":"post","link":"https:\/\/gfs.ca\/fr-ca\/ideas\/portability-4-steps-to-improve-your-pickup-and-delivery-process\/","title":{"rendered":"\u00c0 emporter : Quatre \u00e9tapes pour am\u00e9liorer le processus de ramassage et de livraison"},"content":{"rendered":"

La cr\u00e9ation d\u2019une exp\u00e9rience simple et efficace encourage la fid\u00e9lit\u00e9.<\/h2>\n

\u00abQu\u2019est-ce qui prend autant de temps? J\u2019aurais eu le temps de pr\u00e9parer le plat moi-m\u00eame.\u00bb L\u2019exp\u00e9rience du client signifie tout. Et cela s\u2019applique autant \u00e0 ce qui se passe dans la salle \u00e0 manger qu\u2019ailleurs. <\/p>\n

Personne n\u2019a envie de se compliquer la vie, et vous \u00eates parfaitement en mesure de mettre en place un processus simple et efficace, de la commande au ramassage ou \u00e0 la livraison. Ce processus peut se diviser en quatre \u00e9tapes :<\/p>\n

1. Commande<\/strong><\/h3>\n

Si vous utilisez une plateforme num\u00e9rique, \u00e9vitez les frustrations en gardant votre menu \u00e0 jour. Assurez-vous aussi que vos employ\u00e9s utilisent le bon menu et les bons prix quand ils r\u00e9pondent aux clients par t\u00e9l\u00e9phone. Enfin, communiquez aux clients le temps approximatif qu\u2019il faudra pour pr\u00e9parer la commande de m\u00eame que toute directive pertinente sur la proc\u00e9dure de ramassage ou de livraison.<\/p>\n

2. Assemblage<\/strong><\/h3>\n

Pour toutes les commandes \u00e0 emporter ou \u00e0 livrer, vous devez cr\u00e9er un espace d\u00e9sign\u00e9 r\u00e9serv\u00e9 aux clients ou aux livreurs. Avant que la commande ne soit transf\u00e9r\u00e9e dans cet espace, il faut la v\u00e9rifier \u00e0 l\u2019aide d\u2019une liste qui d\u00e9taille tout le contenu des commandes : plat, serviettes de table, ustensiles, condiments, coupons, carte de commentaires, etc.<\/p>\n

3. Arriv\u00e9e du client<\/h3>\n

Quand le client arrive, il doit comprendre rapidement comment fonctionne le ramassage. Utilisez, par exemple, des panneaux pour marquer les espaces de stationnement r\u00e9serv\u00e9s au ramassage. Si vous offrez le service \u00e0 l\u2019auto (les clients aiment beaucoup ce service qui leur \u00e9vite de faire la fille \u00e0 l\u2019int\u00e9rieur), vous devez communiquer le num\u00e9ro \u00e0 utiliser une fois sur place. Vous pouvez aussi donner un acc\u00e8s par la porte arri\u00e8re aux chauffeurs des services de livraison. Si l\u2019espace le permet, on peut \u00e9galement utiliser un comptoir ou une \u00e9tag\u00e8re pour le ramassage sans contact.<\/p>\n

4. Paiement<\/h3>\n

M\u00eame si le paiement sans contact gagne en popularit\u00e9, il ne faut pas pour autant n\u00e9gliger les interactions avec les clients qui bonifient l\u2019exp\u00e9rience. N\u2019h\u00e9sitez donc pas \u00e0 leur parler de votre programme de fid\u00e9lisation, de les encourager \u00e0 revenir au moyen d\u2019un coupon ou d\u2019un rabais ou encore de leur pr\u00e9senter les plats temporaires \u00e0 venir. <\/p>\n

En examinant de pr\u00e8s votre processus de ramassage et de livraison, vous trouverez sans doute de petits changements \u00e0 apporter pour garder vos clients heureux, encourager les bonnes \u00e9valuations et fid\u00e9liser davantage votre client\u00e8le.<\/p>","protected":false},"excerpt":{"rendered":"

Creating a smooth, simple experience encourages repeat business. \u201cWhat\u2019s taking so long? I could have made the food myself by now.\u201d Guest experience means everything. This applies as much to your portability program as to your dining room.  No one wants a hassle, and your operation has a lot of control when it comes to […]<\/p>\n","protected":false},"author":19,"featured_media":26755,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[122,68,123,112,69,111,113],"tags":[],"class_list":["post-25472","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-catering-small-business","category-culinary-ideas","category-hotels-hospitality","category-restaurant-bars","category-running-your-business","category-healthcare","category-university"],"acf":[],"yoast_head":"\nPortability: 4 Steps to Improve Your Pickup and Delivery Process | Gordon Food Service<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/gfs.ca\/fr-ca\/ideas\/emporter-quatre-etapes-pour-ameliorer-le-processus-de-ramassage-et-de-livraison\/\" \/>\n<meta property=\"og:locale\" content=\"fr_CA\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Portability: 4 Steps to Improve Your Pickup and Delivery Process\" \/>\n<meta property=\"og:description\" content=\"Creating a smooth, simple experience encourages repeat business. \u201cWhat\u2019s taking so long? I could have made the food myself by now.\u201d Guest experience means everything. 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