{"id":25447,"date":"2021-04-23T10:04:40","date_gmt":"2021-04-23T14:04:40","guid":{"rendered":"https:\/\/dev-gordon-food-service-canada.pantheonsite.io\/ideas\/server-training-money-in-their-pockets-and-yours\/"},"modified":"2025-07-01T10:53:07","modified_gmt":"2025-07-01T14:53:07","slug":"formation-des-serveurs-de-largent-dans-leurs-poches-et-les-votres","status":"publish","type":"post","link":"https:\/\/gfs.ca\/fr-ca\/ideas\/server-training-money-in-their-pockets-and-yours\/","title":{"rendered":"Formation des serveurs : de l\u2019argent dans leurs poches\u2026 et les v\u00f4tres"},"content":{"rendered":"

Accueillez \u00e0 nouveau les gens en les mettant \u00e0 l\u2019aise.<\/h2>\n

Pour qu\u2019un client ait envie de passer la porte d\u2019un \u00e9tablissement, il doit avant tout s\u2019y sentir accueilli. La formation des serveurs am\u00e9liore leur confiance, leur constance et leur engagement envers la s\u00e9curit\u00e9 de l\u2019\u00e9quipe, pour qu\u2019ils am\u00e8nent vos clients \u00e0 devenir vos meilleurs porte-parole.<\/p>\n

L\u2019excellence du service repose sur les six principes de base suivants : <\/p>\n

    \n
  1. Accueil \u2013 Faire une bonne premi\u00e8re impression<\/li>\n
  2. Commande \u2013 Conna\u00eetre le menu et noter les commandes<\/li>\n
  3. Service \u2013 S\u2019assurer que tout correspond \u00e0 ce qui a \u00e9t\u00e9 command\u00e9<\/li>\n
  4. Suivi \u2013 Apr\u00e8s quelques bouch\u00e9es, valider que les plats satisfont les attentes<\/li>\n
  5. Facture \u2013 Miser sur l\u2019exactitude et l\u2019efficacit\u00e9<\/li>\n
  6. Remerciement \u2013 Laisser une derni\u00e8re impression (m\u00e9morable)<\/li>\n<\/ol>\n

    Une bonne formation risque de mener \u00e0 une ambiance accueillante, un environnement s\u00e9curitaire et des plats d\u00e9licieux, ce qui aidera vos serveurs \u00e0 faire de l\u2019argent et votre entreprise \u00e0 prosp\u00e9rer. Voici quelques \u00e9l\u00e9ments essentiels \u00e0 la r\u00e9ussite :<\/p>\n

    Comprendre l\u2019importance des serveurs<\/h3>\n
      \n
    • Ils sont la premi\u00e8re (et derni\u00e8re) impression qu\u2019ont les clients<\/li>\n
    • Ils font en sorte que tout se d\u00e9roule bien<\/li>\n
    • Ils contribuent grandement aux revenus de l\u2019\u00e9tablissement<\/li>\n<\/ul>\n

      Reconna\u00eetre les bienfaits de la formation<\/h3>\n
        \n
      • Les bons serveurs assurent le roulement des tables et re\u00e7oivent plus de pourboire<\/li>\n
      • Ils sont efficaces, ce qui \u00e9vite bien des frustrations<\/li>\n
      • Ils maintiennent l\u2019harmonie<\/li>\n<\/ul>\n

        Savoir ce que les clients veulent<\/h3>\n
          \n
        • Regardez-les et montrez-vous attentifs et int\u00e9ress\u00e9s<\/li>\n
        • Souriez et gardez une attitude positive<\/li>\n
        • \u00c9coutez-les bien pour qu\u2019ils sachent que vous vous souciez d\u2019eux<\/li>\n
        • Discutez avec eux et partagez votre connaissance du menu<\/li>\n
        • Remerciez-les de leur visite<\/li>\n<\/ul>\n

          Montrer que la s\u00e9curit\u00e9 compte<\/h3>\n
            \n
          • D\u00e9sinfectez les comptoirs, tables, chaises et poign\u00e9es de porte apr\u00e8s chaque usage<\/li>\n
          • Lavez-vous souvent les mains et utilisez du d\u00e9sinfectant \u00e0 mains <\/li>\n
          • Pratiquez la distanciation sociale avec vos coll\u00e8gues et la client\u00e8le<\/li>\n<\/ul>\n

            Conna\u00eetre le menu<\/h3>\n
              \n
            • Veillez \u00e0 bien conna\u00eetre les plats principaux, plats temporaires, boissons, desserts, etc.<\/li>\n
            • D\u00e9crivez les plats en nommant les ingr\u00e9dients et les m\u00e9thodes de cuisson<\/li>\n
            • Partagez vos coups de c\u0153ur<\/li>\n<\/ul>\n

              Calmer les clients m\u00e9contents<\/h3>\n
                \n
              • -<\/strong>Croire la version du client<\/li>\n
              • -<\/strong>\u00c9couter ce qu\u2019il dit plut\u00f4t que de r\u00e9pondre tout de suite<\/li>\n
              • -<\/strong>S\u2019excuser de fa\u00e7on sinc\u00e8re, peu importe qui a tort<\/li>\n
              • .<\/strong>Proposer un moyen de r\u00e9parer les choses<\/li>\n
              • -<\/strong>Remercier le client d\u2019avoir soulev\u00e9 le probl\u00e8me<\/li>\n<\/ul>\n

                Encourager les suppl\u00e9ments<\/h3>\n
                  \n
                • Sugg\u00e9rez une boisson lors de l\u2019accueil<\/li>\n
                • Demeurez raisonnables, car les ajouts (entr\u00e9e, garniture, dessert, boisson) s\u2019additionnent vite<\/li>\n
                • Proposez un dessert \u00e0 emporter<\/li>\n<\/ul>\n

                  Consolider son \u00e9quipe<\/h3>\n
                    \n
                  • Respectez les particularit\u00e9s de chacun<\/li>\n
                  • Expliquez l\u2019importance de demander de l\u2019aide au besoin et donnez un coup de main s\u2019il le faut<\/li>\n
                  • Soulignez les bons coups 
                    \n <\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"

                    Ignite the on-premise comeback by making guests feel comfortable. Getting customers to walk through the restaurant door has always been about making them feel comfortable. Server training teaches confidence, consistency and a commitment to safety, turning guests into your best advocates. There are six basics to great service:  Greet\u2014Make a good first impression Order\u2014Have menu […]<\/p>\n","protected":false},"author":19,"featured_media":26730,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[122,123,112,69,111,113],"tags":[],"class_list":["post-25447","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-catering-small-business","category-hotels-hospitality","category-restaurant-bars","category-running-your-business","category-healthcare","category-university"],"acf":[],"yoast_head":"\nServer Training: Money in Their Pockets ... and Yours | Gordon Food Service<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/gfs.ca\/fr-ca\/ideas\/formation-des-serveurs-de-largent-dans-leurs-poches-et-les-votres\/\" \/>\n<meta property=\"og:locale\" content=\"fr_CA\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Server Training: Money in Their Pockets ... and Yours\" \/>\n<meta property=\"og:description\" content=\"Ignite the on-premise comeback by making guests feel comfortable. Getting customers to walk through the restaurant door has always been about making them feel comfortable. Server training teaches confidence, consistency and a commitment to safety, turning guests into your best advocates. 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