{"id":25393,"date":"2022-07-25T07:07:44","date_gmt":"2022-07-25T11:07:44","guid":{"rendered":"https:\/\/dev-gordon-food-service-canada.pantheonsite.io\/ideas\/measure-to-show-upskilling-success\/"},"modified":"2025-07-01T10:08:06","modified_gmt":"2025-07-01T14:08:06","slug":"la-mesure-des-resultats-permet-de-montrer-que-lamelioration-des-competences-fonctionne","status":"publish","type":"post","link":"https:\/\/gfs.ca\/fr-ca\/ideas\/measure-to-show-upskilling-success\/","title":{"rendered":"La mesure des r\u00e9sultats permet de montrer que l\u2019am\u00e9lioration des comp\u00e9tences fonctionne"},"content":{"rendered":"<h2>Montrez les donn\u00e9es de r\u00e9tention des employ\u00e9s afin de justifier la formation continue.<\/h2>\n<p>Vous faites tout ce qui est en votre pouvoir pour former, mobiliser et garder vos employ\u00e9s, mais dans un contexte de services alimentaires et nutritionnels o\u00f9 tout va \u00e0 un rythme effr\u00e9n\u00e9, comment r\u00e9ussir \u00e0 maintenir le cap? La r\u00e9ponse : en mesurant les r\u00e9sultats.<\/p>\n<p>Jour apr\u00e8s jour, repas apr\u00e8s repas, il faut des d\u00e9cisions fond\u00e9es sur des donn\u00e9es afin de g\u00e9rer des services de restauration. Il en va de m\u00eame pour la gestion de vos effectifs.&nbsp;<\/p>\n<p>La mesure est le dernier \u00e9l\u00e9ment de notre m\u00e9thode d\u2019am\u00e9lioration des comp\u00e9tences, qui comprend :<br \/>\n<strong>-<\/strong> a formation et le d\u00e9veloppement<br \/>\n<strong>L<\/strong> \u2019engagement des employ\u00e9s<br \/>\n<strong>-<\/strong> a reconnaissance des progr\u00e8s<br \/>\n<strong>-<\/strong> = Measure results<\/p>\n<h3>a mesure des r\u00e9sultats<\/h3>\n<p>Les mesures qui montrent une meilleure r\u00e9tention sont les indicateurs cl\u00e9s de performance (ICP) que vous pouvez utiliser pour justifier vos demandes financi\u00e8res en mati\u00e8re de formation.&nbsp;<\/p>\n<p><em>Utilisez les ICP pour montrer que l\u2019am\u00e9lioration des comp\u00e9tences fonctionne. Voici comment proc\u00e9der :<\/em><\/p>\n<ul>\n<li>D\u00e9terminez une fr\u00e9quence r\u00e9guli\u00e8re pour montrer les tendances\n<ul>\n<li>Mesurez les r\u00e9sultats g\u00e9n\u00e9ralement de fa\u00e7on trimestrielle ou annuelle<\/li>\n<li>Faites-le plus fr\u00e9quemment si cela est n\u00e9cessaire pour atteindre les objectifs<\/li>\n<\/ul>\n<\/li>\n<li>Mesurez les changements dans ces domaines\n<ul>\n<li>Taux de r\u00e9tention<\/li>\n<li>Taux de roulement (y compris volontaire, involontaire et pour les personnes tr\u00e8s performantes)<\/li>\n<li>Taux de roulement moyen d\u00fb aux promotions ou aux transferts<\/li>\n<li>Nombre de postes vacants et de postes occup\u00e9s<\/li>\n<\/ul>\n<\/li>\n<li>Comparez vos r\u00e9sultats dans leur contexte \u00e0 la moyenne du secteur\n<ul>\n<li>Consultez les associations de votre secteur d\u2019activit\u00e9s pour trouver des donn\u00e9es qui y sont sp\u00e9cifiques (par exemple, comparez uniquement les taux de roulement des services alimentaires hospitaliers au lieu du taux de roulement total).&nbsp;<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h3>Surveiller le degr\u00e9 de satisfaction des employ\u00e9s<\/h3>\n<p>Outre la formation, une fa\u00e7on d\u2019am\u00e9liorer la r\u00e9tention du personnel est de sonder vos employ\u00e9s ou de pr\u00e9voir avec eux des \u00ab<a href=\"https:\/\/www.shrm.org\/resourcesandtools\/hr-topics\/employee-relations\/pages\/how-to-conduct-stay-interviews-part-2.aspx\">entretiens de maintien en poste<\/a>\u00bb. Vous apprendrez \u00e0 mieux les conna\u00eetre et pourrez individualiser leur d\u00e9veloppement.&nbsp;<\/p>\n<p>La valeur de tels entretiens est confirm\u00e9e par une enqu\u00eate Gallup, qui montre que plus de la moiti\u00e9 des employ\u00e9s quittant volontairement leur emploi estiment que leur gestionnaire ou leur organisation aurait pu faire quelque chose pour les en emp\u00eacher. Essayez de poser les questions suivantes lors des entretiens de maintien en poste :<\/p>\n<ol>\n<li>En te rendant au travail, \u00e0 quoi as-tu h\u00e2te?<\/li>\n<li>Qu\u2019apprends-tu dans le cadre de ton poste, et que souhaiterais-tu apprendre?<\/li>\n<li>Pour quelle raison conserves-tu ton emploi actuel?<\/li>\n<li>Quand as-tu pens\u00e9 \u00e0 quitter ton emploi pour la derni\u00e8re fois, et quelle en \u00e9tait la raison?<\/li>\n<li>Que puis-je faire pour rendre ton emploi plus agr\u00e9able?<\/li>\n<\/ol>\n<p>Vous avez besoin d\u2019une feuille de travail pour r\u00e9aliser les entretiens de maintien en poste? Demandez \u00e0 votre repr\u00e9sentant de Service alimentaire Gordon.<\/p>\n<p>Plus vous consacrerez du temps et de l\u2019\u00e9nergie \u00e0 vos employ\u00e9s ainsi qu\u2019\u00e0 leur formation, plus ils seront susceptibles de rester. Ainsi, vous pourrez r\u00e9duire les d\u00e9penses d\u2019embauche co\u00fbteuses et accro\u00eetre le rendement de votre \u00e9quipe de m\u00eame que le taux de satisfaction au sein de votre entreprise.&nbsp;<br \/>\n&nbsp;<\/p>","protected":false},"excerpt":{"rendered":"<p>Showing employee retention data helps support ongoing training. You do all you can to train, engage and keep employees, but in a fast-paced food and nutrition services program, how do you succeed and keep it going? The answer \u2026 measure results. Day after day, meal after meal, it takes data-driven decisions to manage dining services. [&hellip;]<\/p>\n","protected":false},"author":19,"featured_media":26679,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[122,123,112,69,111,113],"tags":[],"class_list":["post-25393","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-catering-small-business","category-hotels-hospitality","category-restaurant-bars","category-running-your-business","category-healthcare","category-university"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.9 (Yoast SEO v27.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Measure to show upskilling success | Gordon Food Service<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/gfs.ca\/fr-ca\/ideas\/la-mesure-des-resultats-permet-de-montrer-que-lamelioration-des-competences-fonctionne\/\" \/>\n<meta property=\"og:locale\" content=\"fr_CA\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Measure to show upskilling success\" \/>\n<meta property=\"og:description\" content=\"Showing employee retention data helps support ongoing training. 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[&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/gfs.ca\/fr-ca\/ideas\/la-mesure-des-resultats-permet-de-montrer-que-lamelioration-des-competences-fonctionne\/\" \/>\n<meta property=\"og:site_name\" content=\"Gordon Food Service\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/GordonFoodService\/\" \/>\n<meta property=\"article:published_time\" content=\"2022-07-25T11:07:44+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-07-01T14:08:06+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/gfs.ca\/wp-content\/uploads\/2023\/01\/562254-Operator-Solutions-Guide-Article-Measurement-760x400-2.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"760\" \/>\n\t<meta property=\"og:image:height\" content=\"400\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Cody Rivers\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@cody.rivers@gfs.com\" \/>\n<meta name=\"twitter:site\" content=\"@GFSDelivers\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"Cody Rivers\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimation du temps de lecture\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Measure to show upskilling success | Gordon Food Service","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/gfs.ca\/fr-ca\/ideas\/la-mesure-des-resultats-permet-de-montrer-que-lamelioration-des-competences-fonctionne\/","og_locale":"fr_CA","og_type":"article","og_title":"Measure to show upskilling success","og_description":"Showing employee retention data helps support ongoing training. 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