{"id":25376,"date":"2022-11-23T14:11:26","date_gmt":"2022-11-23T19:11:26","guid":{"rendered":"https:\/\/dev-gordon-food-service-canada.pantheonsite.io\/ideas\/drive-home-service-excellence\/"},"modified":"2026-02-12T12:50:39","modified_gmt":"2026-02-12T17:50:39","slug":"favoriser-lexcellence-du-service","status":"publish","type":"post","link":"https:\/\/gfs.ca\/fr-ca\/ideas\/drive-home-service-excellence\/","title":{"rendered":"Favoriser l\u2019excellence du service"},"content":{"rendered":"<h2 class=\"wp-block-heading\" id=\"h-train-your-team-to-make-every-dining-experience-special\">Formez votre \u00e9quipe \u00e0 rendre chaque exp\u00e9rience du repas sp\u00e9ciale.<\/h2>\n\n\n\n<p>Parfois, c\u2019est la sauce secr\u00e8te qui rend les repas sp\u00e9ciaux. Votre ingr\u00e9dient sp\u00e9cial est une \u00e9quipe bien form\u00e9e, pr\u00eate \u00e0 faire preuve d\u2019excellence et \u00e0 rendre l\u2019exp\u00e9rience du repas sp\u00e9ciale.<\/p>\n\n\n\n<p>Vous avez mis en place une salle \u00e0 manger accueillante avec des tables bien dress\u00e9es. L\u2019\u00e9tape suivante est d\u2019assurer l\u2019excellence du service par des interactions avec les clients qui cr\u00e9ent un environnement d\u00e9tendu et attentionn\u00e9. Cela n\u00e9cessite une formation et une sensibilisation ax\u00e9es sur plusieurs aspects.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-know-the-five-basics\">Conna\u00eetre les cinq principes fondamentaux<\/h3>\n\n\n\n<p>Un bon repas ne peut pas compenser une mauvaise exp\u00e9rience de service. Rendez chaque contexte agr\u00e9able, qu\u2019il s\u2019agisse de servir des r\u00e9sidents d\u2019une r\u00e9sidence pour personnes \u00e2g\u00e9es, des patients d\u2019un \u00e9tablissement de soins ou des personnes qui visitent ou travaillent dans ces espaces. Ces cinq principes de base en font une exp\u00e9rience positive :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Regarder le client<\/li>\n\n\n\n<li>Lui sourire<\/li>\n\n\n\n<li>L\u2019accueillir<\/li>\n\n\n\n<li>L\u2019\u00e9couter<\/li>\n\n\n\n<li>Le remercier<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-understand-the-menu\">Comprendre le menu<\/h3>\n\n\n\n<p>Les gens auront des questions, il est donc important de bien conna\u00eetre les menus. Pour garantir une bonne exp\u00e9rience :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Avec votre \u00e9quipe, go\u00fbter \u00e0 la nourriture avant le d\u00e9but du service<\/li>\n\n\n\n<li>\u00catre en mesure d\u2019expliquer les plats du jour.<\/li>\n\n\n\n<li>Savoir comment la nourriture est pr\u00e9par\u00e9e.<\/li>\n\n\n\n<li>Avoir une bonne id\u00e9e de la taille des portions.<\/li>\n\n\n\n<li>Savoir o\u00f9 trouver les renseignements nutritionnels et ceux sur les allerg\u00e8nes.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-practice-teamwork\">Pratiquer le travail d\u2019\u00e9quipe<\/h3>\n\n\n\n<p>Le travail d\u2019\u00e9quipe est essentiel pour offrir un moment agr\u00e9able aux clients. Assurez-vous que les membres de l\u2019\u00e9quipe sont conscients des r\u00e9percussions de leurs actions sur les autres :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Toujours \u00eatre \u00e0 l\u2019heure pour son quart de travail et accomplir toutes ses t\u00e2ches.<\/li>\n\n\n\n<li>Surveiller les membres de l\u2019\u00e9quipe qui sont d\u00e9bord\u00e9s ou qui prennent du retard.\n<ul class=\"wp-block-list\">\n<li>Communiquer constamment et donner un coup de main aux autres quand on n\u2019est pas occup\u00e9.<\/li>\n\n\n\n<li>Faire appel au personnel infirmier ou de soutien, le cas \u00e9ch\u00e9ant.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Laisser ses opinions de c\u00f4t\u00e9 au travail.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-keep-communication-professional\">Maintenir une communication professionnelle<\/h3>\n\n\n\n<p>Parler avec ses coll\u00e8gues fait partie de l\u2019excellence du service. Cependant, certaines r\u00e8gles \u00e0 ce sujet doivent \u00eatre respect\u00e9es dans la salle \u00e0 manger :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u00c9viter les discussions personnelles avec d\u2019autres membres de l\u2019\u00e9quipe lorsqu\u2019on s\u2019occupe d\u2019un client.<\/li>\n\n\n\n<li>S\u2019excuser aupr\u00e8s du client si l\u2019on doit absolument parler \u00e0 un autre membre de l\u2019\u00e9quipe.<\/li>\n\n\n\n<li>Ne jamais interrompre un membre de son \u00e9quipe lorsqu\u2019il est occup\u00e9 aupr\u00e8s d\u2019un client.<\/li>\n\n\n\n<li>Ne jamais parler d\u2019un client devant d\u2019autres clients.<\/li>\n\n\n\n<li>Ne jamais crier ou tenter de parler \u00e0 un coll\u00e8gue qui se trouve de l\u2019autre c\u00f4t\u00e9 de la salle \u00e0 manger.<br>\u00a0<\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>Train your team to make every dining experience special. Sometimes it\u2019s the secret sauce that makes meals special. Your special ingredient is a well-trained team ready to drive home excellence and make the dining experience special. You have established an inviting dining room with well-set tables. The next step is service excellence through guest interactions [&hellip;]<\/p>\n","protected":false},"author":19,"featured_media":26662,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[69,111],"tags":[],"class_list":["post-25376","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-running-your-business","category-healthcare"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.9 (Yoast SEO v27.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Drive home service excellence | Gordon Food Service<\/title>\n<meta name=\"description\" content=\"Extend your hospitality beyond the dining room. Discover restaurant takeout service tips and packaging solutions to maintain food quality.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/gfs.ca\/fr-ca\/ideas\/favoriser-lexcellence-du-service\/\" \/>\n<meta property=\"og:locale\" content=\"fr_CA\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Drive home service excellence\" \/>\n<meta property=\"og:description\" content=\"Extend your hospitality beyond the dining room. Discover restaurant takeout service tips and packaging solutions to maintain food quality.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/gfs.ca\/fr-ca\/ideas\/favoriser-lexcellence-du-service\/\" \/>\n<meta property=\"og:site_name\" content=\"Gordon Food Service\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/GordonFoodService\/\" \/>\n<meta property=\"article:published_time\" content=\"2022-11-23T19:11:26+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-12T17:50:39+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/gfs.ca\/wp-content\/uploads\/2023\/01\/3-WOW-Drive-Home-Excellence-760x400_0.png\" \/>\n\t<meta property=\"og:image:width\" content=\"760\" \/>\n\t<meta property=\"og:image:height\" content=\"400\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Cody Rivers\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@cody.rivers@gfs.com\" \/>\n<meta name=\"twitter:site\" content=\"@GFSDelivers\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"Cody Rivers\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimation du temps de lecture\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Drive home service excellence | Gordon Food Service","description":"Extend your hospitality beyond the dining room. Discover restaurant takeout service tips and packaging solutions to maintain food quality.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/gfs.ca\/fr-ca\/ideas\/favoriser-lexcellence-du-service\/","og_locale":"fr_CA","og_type":"article","og_title":"Drive home service excellence","og_description":"Extend your hospitality beyond the dining room. Discover restaurant takeout service tips and packaging solutions to maintain food quality.","og_url":"https:\/\/gfs.ca\/fr-ca\/ideas\/favoriser-lexcellence-du-service\/","og_site_name":"Gordon Food Service","article_publisher":"https:\/\/www.facebook.com\/GordonFoodService\/","article_published_time":"2022-11-23T19:11:26+00:00","article_modified_time":"2026-02-12T17:50:39+00:00","og_image":[{"width":760,"height":400,"url":"https:\/\/gfs.ca\/wp-content\/uploads\/2023\/01\/3-WOW-Drive-Home-Excellence-760x400_0.png","type":"image\/png"}],"author":"Cody Rivers","twitter_card":"summary_large_image","twitter_creator":"@cody.rivers@gfs.com","twitter_site":"@GFSDelivers","twitter_misc":{"\u00c9crit par":"Cody Rivers","Estimation du temps de lecture":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/gfs.ca\/ideas\/drive-home-service-excellence\/#article","isPartOf":{"@id":"https:\/\/gfs.ca\/ideas\/drive-home-service-excellence\/"},"author":{"name":"Cody Rivers","@id":"https:\/\/gfs.ca\/en-ca\/#\/schema\/person\/ac2dd585b10d08ce15daca230d897374"},"headline":"Drive home service excellence","datePublished":"2022-11-23T19:11:26+00:00","dateModified":"2026-02-12T17:50:39+00:00","mainEntityOfPage":{"@id":"https:\/\/gfs.ca\/ideas\/drive-home-service-excellence\/"},"wordCount":336,"publisher":{"@id":"https:\/\/gfs.ca\/en-ca\/#organization"},"image":{"@id":"https:\/\/gfs.ca\/ideas\/drive-home-service-excellence\/#primaryimage"},"thumbnailUrl":"https:\/\/gfs.ca\/wp-content\/uploads\/2023\/01\/3-WOW-Drive-Home-Excellence-760x400_0.png","articleSection":["Running Your Business","Senior Living &amp; Healthcare"],"inLanguage":"fr-CA"},{"@type":["WebPage","CollectionPage"],"@id":"https:\/\/gfs.ca\/ideas\/drive-home-service-excellence\/","url":"https:\/\/gfs.ca\/ideas\/drive-home-service-excellence\/","name":"Drive home service excellence | Gordon Food Service","isPartOf":{"@id":"https:\/\/gfs.ca\/en-ca\/#website"},"primaryImageOfPage":{"@id":"https:\/\/gfs.ca\/ideas\/drive-home-service-excellence\/#primaryimage"},"image":{"@id":"https:\/\/gfs.ca\/ideas\/drive-home-service-excellence\/#primaryimage"},"thumbnailUrl":"https:\/\/gfs.ca\/wp-content\/uploads\/2023\/01\/3-WOW-Drive-Home-Excellence-760x400_0.png","datePublished":"2022-11-23T19:11:26+00:00","dateModified":"2026-02-12T17:50:39+00:00","description":"Extend your hospitality beyond the dining room. Discover restaurant takeout service tips and packaging solutions to maintain food quality.","breadcrumb":{"@id":"https:\/\/gfs.ca\/ideas\/drive-home-service-excellence\/#breadcrumb"},"inLanguage":"fr-CA"},{"@type":"ImageObject","inLanguage":"fr-CA","@id":"https:\/\/gfs.ca\/ideas\/drive-home-service-excellence\/#primaryimage","url":"https:\/\/gfs.ca\/wp-content\/uploads\/2023\/01\/3-WOW-Drive-Home-Excellence-760x400_0.png","contentUrl":"https:\/\/gfs.ca\/wp-content\/uploads\/2023\/01\/3-WOW-Drive-Home-Excellence-760x400_0.png","width":760,"height":400,"caption":"A restaurant server hand-delivers a packaged meal to a customer in their car, illustrating effective restaurant takeout service tips for maintaining speed and quality in off-premise dining."},{"@type":"BreadcrumbList","@id":"https:\/\/gfs.ca\/ideas\/drive-home-service-excellence\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/gfs.ca\/en-ca\/"},{"@type":"ListItem","position":2,"name":"Drive home service excellence"}]},{"@type":"WebSite","@id":"https:\/\/gfs.ca\/en-ca\/#website","url":"https:\/\/gfs.ca\/en-ca\/","name":"Service alimentaire Gordon","description":"","publisher":{"@id":"https:\/\/gfs.ca\/en-ca\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/gfs.ca\/en-ca\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-CA"},{"@type":"Organization","@id":"https:\/\/gfs.ca\/en-ca\/#organization","name":"Service alimentaire Gordon","url":"https:\/\/gfs.ca\/en-ca\/","logo":{"@type":"ImageObject","inLanguage":"fr-CA","@id":"https:\/\/gfs.ca\/en-ca\/#\/schema\/logo\/image\/","url":"https:\/\/gfs.ca\/wp-content\/uploads\/2025\/11\/GFS-EN-Logo-og-image.png","contentUrl":"https:\/\/gfs.ca\/wp-content\/uploads\/2025\/11\/GFS-EN-Logo-og-image.png","width":1200,"height":630,"caption":"Gordon Food Service"},"image":{"@id":"https:\/\/gfs.ca\/en-ca\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/GordonFoodService\/","https:\/\/x.com\/GFSDelivers","https:\/\/www.instagram.com\/gordonfoodservice\/","https:\/\/www.linkedin.com\/company\/gordon-food-service\/"]},{"@type":"Person","@id":"https:\/\/gfs.ca\/en-ca\/#\/schema\/person\/ac2dd585b10d08ce15daca230d897374","name":"Cody Rivers","image":{"@type":"ImageObject","inLanguage":"fr-CA","@id":"https:\/\/gfs.ca\/en-ca\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/a9b81a7281ffd8fc2d52ce39faf1be6f131db67bdc3ed5914928324e202f21f7?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/a9b81a7281ffd8fc2d52ce39faf1be6f131db67bdc3ed5914928324e202f21f7?s=96&d=mm&r=g","caption":"Cody Rivers"},"sameAs":["https:\/\/x.com\/cody.rivers@gfs.com"]}]}},"_links":{"self":[{"href":"https:\/\/gfs.ca\/fr-ca\/wp-json\/wp\/v2\/posts\/25376","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gfs.ca\/fr-ca\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/gfs.ca\/fr-ca\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/gfs.ca\/fr-ca\/wp-json\/wp\/v2\/users\/19"}],"replies":[{"embeddable":true,"href":"https:\/\/gfs.ca\/fr-ca\/wp-json\/wp\/v2\/comments?post=25376"}],"version-history":[{"count":1,"href":"https:\/\/gfs.ca\/fr-ca\/wp-json\/wp\/v2\/posts\/25376\/revisions"}],"predecessor-version":[{"id":42659,"href":"https:\/\/gfs.ca\/fr-ca\/wp-json\/wp\/v2\/posts\/25376\/revisions\/42659"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/gfs.ca\/fr-ca\/wp-json\/wp\/v2\/media\/26662"}],"wp:attachment":[{"href":"https:\/\/gfs.ca\/fr-ca\/wp-json\/wp\/v2\/media?parent=25376"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/gfs.ca\/fr-ca\/wp-json\/wp\/v2\/categories?post=25376"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/gfs.ca\/fr-ca\/wp-json\/wp\/v2\/tags?post=25376"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}