It doesn’t matter if your servers have waited on 10 tables or 10,000 tables- there’s always room to grow. Even the most experienced servers can still improve! Educating your servers is one important task that can help your restaurant provide better service. Here are 10 things you should make sure all your servers know.<\/p>\n
It sounds obvious, but it\u2019s super important that your servers know your menu inside and out. If customers want recommendations, your servers should be able to give them. They should also be able to tell diners exactly what\u2019s in each dish and whether or not it contains any allergens.<\/p>\n
If your restaurant has an extensive wine list, your servers should definitely be able to recommend wines for each of your meals. They also need to be able to describe your beers and cocktails to curious customers.<\/p>\n
You might think your servers understand your restaurant and what you\u2019re all about, but do they really know what your mission is? Do they understand your brand?<\/p>\n
Servers have to do approximately one million things at the same time\u2014make sure your servers are able to handle juggling various tables and orders.<\/p>\n
Upselling (and cross selling) are important skills that can help your restaurant easily make extra money. Teach your servers how to suggest pricier drinks or entrees and suggest drinks that would pair well with certain dishes.<\/p>\n
Your servers don\u2019t need to be stand up comedians, but they do need to understand how to entertain and communicate with a variety of customers. Make sure your servers can maintain eye contact, be polite, and keep customers happy.<\/p>\n
Of course you don\u2019t want your servers to deal with many difficult customers, but it\u2019s bound to happen from time to time. Your servers should know how to calm down angry customers and what they can do to please them.<\/p>\n
Do your servers know how to dress appropriately for the job? If you don\u2019t have a uniform, be sure you educate your servers about the correct attire and the message it sends to your customers.<\/p>\n
Your servers are part of an important team\u2014your staff. Train them to work together!<\/p>\n
Sure, your servers know where the kitchen is, but do they know where to find extra supplies, or where to go in case of an emergency? Educating your servers about the layout of your restaurant can save you a lot of time and hassle.<\/p>\n
No matter how great your servers are, there\u2019s always room for improvement! Make sure you educate your servers about these 10 important areas.<\/p>\n