{"id":25447,"date":"2021-04-23T10:04:40","date_gmt":"2021-04-23T14:04:40","guid":{"rendered":"https:\/\/dev-gordon-food-service-canada.pantheonsite.io\/ideas\/server-training-money-in-their-pockets-and-yours\/"},"modified":"2025-07-01T10:53:07","modified_gmt":"2025-07-01T14:53:07","slug":"server-training-money-in-their-pockets-and-yours","status":"publish","type":"post","link":"https:\/\/gfs.ca\/en-ca\/ideas\/server-training-money-in-their-pockets-and-yours\/","title":{"rendered":"Server Training: Money in Their Pockets &#8230; and Yours"},"content":{"rendered":"<h2>Ignite the on-premise comeback by making guests feel comfortable.<\/h2>\n<p>Getting customers to walk through the restaurant door has always been about making them feel comfortable. Server training teaches confidence, consistency and a commitment to safety, turning guests into your best advocates.<\/p>\n<p>There are six basics to great service:&nbsp;<\/p>\n<ol>\n<li>Greet\u2014Make a good first impression<\/li>\n<li>Order\u2014Have menu knowledge and write down orders for accuracy<\/li>\n<li>Deliver\u2014Make sure everything is right when it comes to the table<\/li>\n<li>Maintenance\u2014Do a \u201c2 bites, 2 minutes\u201d quality check<\/li>\n<li>Cheque presentation\u2014Be accurate and efficient<\/li>\n<li>Thank you\u2014Make a final (and lasting) impression<\/li>\n<\/ol>\n<p>A stronger focus on training will get customers talking about your welcoming atmosphere, safe environment and delicious menu choices. As a result, your servers make money and your business thrives. Success starts with these seven areas:<\/p>\n<h3>Understanding server importance<\/h3>\n<ul>\n<li>They are the first (and last) impression guests have<\/li>\n<li>They keep the entire house running smoothly<\/li>\n<li>They make the restaurant money<\/li>\n<\/ul>\n<h3>Recognizing what training accomplishes<\/h3>\n<ul>\n<li>They earn more through table turns and tips<\/li>\n<li>They save time, energy and frustration<\/li>\n<li>They help their shift run smoothly<\/li>\n<\/ul>\n<h3>Knowing what guests expect<\/h3>\n<ul>\n<li>Look at them and show attentiveness and engagement<\/li>\n<li>Smile at them to display a positive attitude<\/li>\n<li>Listen to them so they know you care<\/li>\n<li>Talk to them and share your menu knowledge<\/li>\n<li>Thank them so they know you appreciate their visit<\/li>\n<\/ul>\n<h3>Showing safety matters<\/h3>\n<ul>\n<li>Sanitize tables, chairs, door handles after each use<\/li>\n<li>Wash hands frequently and use hand sanitizer&nbsp;<\/li>\n<li>Practice social distancing with guests and co-workers<\/li>\n<\/ul>\n<h3>Learning the menu<\/h3>\n<ul>\n<li>Know the core menu, LTOs, drinks, desserts, kids\u2019 options, etc.<\/li>\n<li>Describe dishes using ingredient names, cooking methods<\/li>\n<li>Tell your own dining experiences to create excitement<\/li>\n<\/ul>\n<h3>Calming upset customers with the BLAST method<\/h3>\n<ul>\n<li><strong>B<\/strong>elieve\u2014Trust what the customer says happened<\/li>\n<li><strong>L<\/strong>isten\u2014Hear what the customer says, don\u2019t just respond<\/li>\n<li><strong>A<\/strong>pologize\u2014Be sincere, regardless of who is wrong<\/li>\n<li><strong>S<\/strong>atisfy\u2014Offer to make the situation right<\/li>\n<li><strong>T<\/strong>hank\u2014Tell customers you appreciate feedback<\/li>\n<\/ul>\n<h3>Encouraging Add-Ons<\/h3>\n<ul>\n<li>Have the host mention a drink during seating<\/li>\n<li>Be reasonable\u2014appetizers, extra toppings, dessert and beverages add up<\/li>\n<li>Offer a takeout dessert<\/li>\n<\/ul>\n<h3>Building up your team<\/h3>\n<ul>\n<li>Respect each others\u2019 differences<\/li>\n<li>Explain that it\u2019s OK to ask for help and jump in to help<\/li>\n<li>Give thank-yous&nbsp;<br \/>\n&nbsp;<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Ignite the on-premise comeback by making guests feel comfortable. Getting customers to walk through the restaurant door has always been about making them feel comfortable. Server training teaches confidence, consistency and a commitment to safety, turning guests into your best advocates. There are six basics to great service:&nbsp; Greet\u2014Make a good first impression Order\u2014Have menu [&hellip;]<\/p>\n","protected":false},"author":19,"featured_media":26730,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[122,123,112,69,111,113],"tags":[],"class_list":["post-25447","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-catering-small-business","category-hotels-hospitality","category-restaurant-bars","category-running-your-business","category-healthcare","category-university"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.9 (Yoast SEO v27.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Server Training: Money in Their Pockets ... and Yours | Gordon Food Service<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/gfs.ca\/en-ca\/ideas\/server-training-money-in-their-pockets-and-yours\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Server Training: Money in Their Pockets ... and Yours\" \/>\n<meta property=\"og:description\" content=\"Ignite the on-premise comeback by making guests feel comfortable. Getting customers to walk through the restaurant door has always been about making them feel comfortable. Server training teaches confidence, consistency and a commitment to safety, turning guests into your best advocates. There are six basics to great service:&nbsp; Greet\u2014Make a good first impression Order\u2014Have menu [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/gfs.ca\/en-ca\/ideas\/server-training-money-in-their-pockets-and-yours\/\" \/>\n<meta property=\"og:site_name\" content=\"Gordon Food Service\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/GordonFoodService\/\" \/>\n<meta property=\"article:published_time\" content=\"2021-04-23T14:04:40+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-07-01T14:53:07+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/gfs.ca\/wp-content\/uploads\/2023\/01\/Server-Training-760x400_0.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"760\" \/>\n\t<meta property=\"og:image:height\" content=\"400\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Cody Rivers\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@cody.rivers@gfs.com\" \/>\n<meta name=\"twitter:site\" content=\"@GFSDelivers\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Cody Rivers\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Server Training: Money in Their Pockets ... and Yours | Gordon Food Service","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/gfs.ca\/en-ca\/ideas\/server-training-money-in-their-pockets-and-yours\/","og_locale":"en_US","og_type":"article","og_title":"Server Training: Money in Their Pockets ... and Yours","og_description":"Ignite the on-premise comeback by making guests feel comfortable. 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